Tech Support with Fire.

Expert Repairs | Custom Builds | IT Support

Who We Are

Local IT Expertise with a Personal Touch

Hi, I'm Sam, owner of draigIT. Based in Newport, I provide expert, local IT support built on real-world experience. With a background in cyber security and IT service management, I combine professional-grade technical skill with a genuine passion for helping our local community thrive in the digital age.

Whether it's a cracked laptop screen, asset recovery, or a custom home network setup, I bring clear, reliable IT solutions directly to your door stripping away the confusing jargon.

ECS Gold Card

Fully qualified and certified for all on-site hardware and installation needs.

Service Desk Pros

Background in formal IT Service Management for seamless troubleshooting.

Flexible Support

From home network updates to small business infrastructure fixes.

Community First

Proudly serving Newport and surrounding areas with transparent pricing.

The Process

How It Works

Step 01

Contact

Use our simple contact form to tell us exactly what you need help with.

Step 02

Quote

We agree on the scope, likely next steps, and total cost before any work begins.

Step 03

The Fix

The job is completed cleanly, tested rigorously, and your space is kept tidy.

Step 04

Handover

You get a clear summary of what was fixed, plus sensible aftercare advice.

What We Do & What It Costs

Our Services & Pricing

IT solutions with no hidden fees. The services we offer are listed below, lets to see how we can help.

PC & Laptop Repair

Slow performance, crashes, thermal issues, hardware replacement and OS installs.

  • Initial Diagnostic & Deep Clean
  • Virus Removal & OS Setup/Reinstalls
  • Hardware Upgrades & Screen/Battery Swaps

Custom PC Building

Tailored gaming rigs, home office setups, component selection, assembly and cable management.

  • Entry / Home Office Builds
  • Performance Gaming Builds
  • Stress-testing, BIOS Setup & Cable Routing

Remote IT Support

Quick fixes without waiting for a visit, ideal for software issues, email setup and accounts.

  • 30 minute session
  • Software, Settings & Account Troubleshooting
  • Virus Purges & Startup Optimisation

Web & Digital Services

Websites, hosting, domain setup and custom email solutions for small businesses.

  • Starter 1-3 Page Business Websites
  • Website Maintenance
  • Domain & Custom Email Setup
Fastest

Remote Support

£35

Per 30-minute remote session.

  • Software Fixes & Error Diagnostics
  • Email Setup
  • Startup & Speed Optimisation
Book Remote

On-Site Visit

£60

Includes up to 45 minutes on site.

  • Home Wi-Fi & Network Troubleshooting
  • Desktop, Printer & Smart Home Setup
  • On site diagnostics
Book On-Site

Workshop Repair

from £30

Diagnostic fee waived if repaired.

  • Deep Clean, Repasting & Thermal Care
  • Hardware Upgrades, Screen & Battery Swaps
  • Custom Gaming & Office PC Builds
Book Repair

Please note: All prices exclude the cost of physical replacement parts, which will be quoted separately for approval if required.

Contact Us

Need a hand with your tech? Fill out our form and we'll get your problem sorted safely and quickly.

hello@draigit.co.uk

+44 7731 703807

Newport, Wales